24-Hour Emergency Assistance: The Safety Net That Makes Independent Living Possible

What is 24-Hour Emergency Assistance According to Minnesota DHS?

At Homestay Services, we provide DHS-enrolled 24-Hour Emergency Assistance to help people live safely and independently in their own homes.

According to the Minnesota Department of Human Services (DHS), here is the official definition and how it works:

Official DHS Definition

It is specifically listed as an overnight support option to help people who live in their own home and may have a need for support outside of regular staffing hours.

Who Can Get It? (Eligibility)

According to DHS, 24-Hour Emergency Assistance is available through:

BI Waiver, CAC Waiver, CADI Waiver, and DD Waiver

To be eligible, you must:

• Live in your own home or family home

• Be on one of the waivers listed above

• Have an assessed need for on-call support for medical or personal emergencies documented in your support plan by your lead agency / case manager

It can also be authorized for children under 18 who are on waivers.

What Does the Service Actually Provide?

This is not just an answering service. Per DHS, it is designed to give you immediate access to support when a crisis happens at night, on weekends, or holidays.

This includes:

1. On-call counseling and problem solving by phone Someone to talk to, de-escalate a situation, and help you solve a problem over the phone, 24/7.

2. Immediate response and access to supports If the phone support is not enough, the provider must provide an immediate response to help you address the emergency - including coming on-site when needed.

It is meant to address medical or personal emergencies that threaten your health, safety, or ability to remain in your home.

How Homestay Services Provides 24-Hour Emergency Assistance in the Twin Cities

At Homestay Services (IHS Services), we follow all DHS provider standards:

• DHS-Enrolled, 245D Licensed Provider

• Live Response: When you call a direct phone number that will be provided to individuals specifically, a trained, background-checked staff person answers.

• Rapid On-Site Response: We serve Saint Paul, Minneapolis, and the Twin Cities with fast on-site support.

• Person-Centered: Support is based on your support plan, your choices, and what is important to and for you.

How to Get Started

1. Talk to your county case manager / lead agency

2. Ask them to assess you for 24-Hour Emergency Assistance under your CADI, BI, CAC, or DD waiver

3. Choose Homestay Services as your provider

We will work directly with your case manager to get it authorized on your support plan.

Need Help Now or Want to Learn More?

Call Homestay Services 24/7: (651) 321-4949 Serving the Twin Cities and Greater Minnesota